Frequently Asked Questions

You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.


  • How do I book with Bristol Taxi & Minibus hire?

There are a number of ways to book or get a quote with us. Online through our booking system. We also have a live chat feature on our website you can use. Email us at bookings@poundcabs.co.uk Call us on 0117 3790000 Visit our office in person: Bristol Airport Taxis, 184 Woodend Road, Bristol, UK.

  • Are your drivers qualified?

All of our chauffeurs are fully qualified and trained with the appropriate licenses required. We have a rigorous driver screening process to ensure your safety.

  • How do I pay for the taxi service?

You can prepay by credit card (we accept all major credit cards) or Paypal via our online booking system or you can reserve a taxi and pay cash on the day of your journey.

  • What happens after I book?

You will receive an email confirmation of your booking.

  • How far in advance can I book my taxi?

We highly recommend that you make online bookings 24 hours before the journey. If you require a taxi sooner, call us to confirm availability.

  • Will I be charged extra if my flight is delayed?

If you provide us with a flight number, you will not be charged extra for flight delays as our team of experts monitors flight arrivals and departures.

  • Can I cancel a service?

To cancel a service, simply call our customer service line and give us at least 3 hours notice. Late notice may incur a cancellation fee.

  • What if I forget something in the taxi?

We pride ourselves on providing an honest service. We will contact you if we find an item left behind.

  • Do you operate on weekends and public holidays?

Our service works 24 hours a day, 365 days a year for your convenience.