Frequently Asked Questions
You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.
- How do I book with Bristol Taxi & Minibus hire?
There are a number of ways to book or get a quote with us. Online through our booking system. We also have a live chat feature on our website you can use. Email us at firstname.lastname@example.org Call us on 0117 3790000 Visit our office in person: Bristol Airport Taxis, 184 Woodend Road, Bristol, UK.
- Are your drivers qualified?
All of our chauffeurs are fully qualified and trained with the appropriate licenses required. We have a rigorous driver screening process to ensure your safety.
- How do I pay for the taxi service?
You can prepay by credit card (we accept all major credit cards) or Paypal via our online booking system or you can reserve a taxi and pay cash on the day of your journey.
- What happens after I book?
You will receive an email confirmation of your booking.
- How far in advance can I book my taxi?
We highly recommend that you make online bookings 24 hours before the journey. If you require a taxi sooner, call us to confirm availability.
- Will I be charged extra if my flight is delayed?
If you provide us with a flight number, you will not be charged extra for flight delays as our team of experts monitors flight arrivals and departures.
- Can I cancel a service?
To cancel a service, simply call our customer service line and give us at least 3 hours notice. Late notice may incur a cancellation fee.
- What if I forget something in the taxi?
We pride ourselves on providing an honest service. We will contact you if we find an item left behind.
- Do you operate on weekends and public holidays?
Our service works 24 hours a day, 365 days a year for your convenience.